We process your data exclusively in accordance with the general terms of data protection (EU) 2016/679. In the general terms of privacy protection, we would like to inform you about the most important points of data protection on our website. In accordance with the general conditions on data protection, we provide you with information on the details of the processing of your personal data.

Our contact:

NAMEAsiana, trgovina in storitve d.o.o.

ADDRESSUlica gledališča BTC 2, 1000 Ljubljana  

EMAIL: info@asianamedical.si

PRIVACY POLICY / Statement on the protection of personal data

1. General

The company Asiana, trgovina in storitve doo (hereinafter the provider), which operates the Asiana medical online store, is committed to the correct use of personal data in its operations. In accordance with the Personal Data Protection Act (ZVOP-1), the company is obliged to protect the personal data of online store users. Your personal data will be carefully protected in accordance with applicable regulations.

Placing an order and subscribing to e-news in our online store is considered as the user's agreement that the provider collects and processes his personal data for business purposes, which are necessary for issuing an invoice and sending products to the user's address or that the user can be sent e-newsletters with online store offers.

The provider stores the user's personal data for the period specified by law.

Access to personal data will only be granted to the provider, who will ensure data security in accordance with the law. In no case will the collected data be used for purposes other than those specified in these conditions, or in any case will it not be forwarded to third parties. The company can use the data in anonymous form for statistical purposes.

  1. Personal data and purpose of collection

The personal data that is collected and processed must be adequate and appropriate in scope for the purposes for which it is collected and further processed. For business purposes, the provider collects the following user data:

  1. first and last name (this information is required for invoicing),
  2. address and place of residence (this information is required for issuing an invoice),
  3. address for sending the ordered goods
  4. e-mail address (we need the data to send invoices, to communicate with the user and to send e-news),
  5. telephone number (the information is necessary for quick communication in connection with the order or new deliveries of products and in individual cases for delivery),

    3. Cookies and IP addresses

The provider assigns each user a cookie for identification, monitoring the shopping cart and ensuring traceability (this "cookie") at the start of each use of the online store, which is stored in the server's memory only for the duration of the visit to the online store and is deleted after one hour of inactivity. The provider can also store some permanent cookies on the user's PC, such as the user's identification number in an encrypted form for identification on the next visit to the online store or the evaluation of articles, with the help of which the user knows which articles he has already evaluated, and indirectly also the cookies of the external service Google Analytics, which serve to analyze visits to the website. The provider can use this data in an anonymized summary form for statistical analysis purposes. For the purposes of ensuring online security, the provider also collects IP addresses from which users access the online store.

  1. Statement on protecting the confidentiality of personal data and user privacy (notifying users)

When placing an order or signing up for e-newsletters, users are placed on an e-mail list, which we use to periodically send marketing messages (news, special promotional offers, events) and messages in the form of e-mails. If you explicitly state that you do not want to receive these messages, we will take this into account immediately. The option to unsubscribe from these messages will also be clearly visible in every informational email sent.

The user who subscribed to receive marketing messages in the form of e-mails from the provider agrees that the provider can send him electronic mail notifications to his e-mail address, which he entered during registration. He also agrees that the provider stores and processes the data entered upon registration in the manner defined in these General Terms and Conditions on data protection.

The provider's electronic notifications can be informative in nature and refer to the provider's services (advice, promotional material, campaigns and benefits and other messages about the company's services). The user also agrees that these notifications may also contain commercial messages from the provider or third parties.

The user is aware and agrees that the provider can record data on which user has read a certain email message and which web links in the message he viewed. The user agrees that the provider can use the data obtained in this way to adjust the offer and/or the content of future electronic mail notifications sent to a specific user.

The user agrees that the provider can use all the data it collects in the course of providing the service for the user for its own needs without restrictions, including market analyzes and adapting its own products and services to the findings of the analyses.

Mass sending of e-mail to addresses of users who have not previously approved it, or sending in violation of applicable legislation, is expressly prohibited and is considered a gross violation of the general terms and conditions.

The user is aware of the fact that if the service is used in violation of the applicable legislation, the provider will fully cooperate with the competent state authorities.

The provider will only entrust the delivery service (e.g. Pošta Slovenije, GLS, etc.) with the necessary information for the delivery of the products purchased in the online store (recipient information and delivery address). The provider will contact the user via e-mail if this is necessary to make a purchase in the online store, and via a contact phone number only if there are problems during the purchase process in the online store.

  1. Implementation of the privacy policy

All persons employed full-time or part-time by the provider who have access to the personal and other data of users are aware of the duty to protect personal and other data and are obliged to comply with these provisions on the protection of the confidentiality of personal data and the privacy of users of the online store. The duty to protect personal and other data applies indefinitely, even after the termination of the relationship with the provider.

  1. Right to withdraw consent

If you, as an individual, have consented to the processing of your personal data (for one or more specified purposes), you have the right to revoke this consent at any time, without this affecting the legality of data processing, which was carried out on the basis of consent until its revocation.

Consent can be revoked by sending a written statement to the provider at info@asianamedical.si

Revocation of consent to the processing of personal data does not have any negative consequences or sanctions for the individual. However, it is possible that the provider may no longer be able to provide one or more of its services to the individual after the consent to the processing of personal data is concerned, if it is services that cannot be provided without personal data (e.g. personalized notification).

  1. The right of access of the data subject

The individual to whom the personal data relates has the right to obtain confirmation from the provider as to whether personal data is being processed in relation to him and, if this is the case, access to personal data and information from the first paragraph of Article 15 of the General Regulation. The provider provides a copy of the personal data being processed. In accordance with Article 12 of the General Regulation, the information provided on the basis of Articles 13 and 14, as well as all communications and measures taken on the basis of Articles 15 to 22 and 34, are provided free of charge.

If the data subject's requests are manifestly unfounded or excessive, especially because they are repeated, the provider may: a) charge a reasonable fee, taking into account the administrative costs of mediation

information or message or the implementation of the requested action, or b) refuses to act in relation to the request. The provider bears the burden of proof that the request is clearly unfounded or excessive.

Where the data subject submits the request by electronic means, and unless the data subject requests otherwise, the information shall be provided in a commonly used electronic format.

  1. Right to rectification

The individual to whom the personal data relates has the right to have the provider correct inaccurate personal data relating to him without undue delay. Taking into account the purposes of the processing, the individual to whom the personal data relates has the right to supplement incomplete personal data, including the submission of a supplementary statement.

  1. The right to erasure

The individual to whom the personal data relates has the right to have the provider delete the personal data concerning him without undue delay, and the provider has the obligation to delete the personal data without undue delay when one of the following reasons applies:

(a) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

(b) the data subject revokes the consent on the basis of which the processing of specific types of data takes place;

(c) the data subject objects to the processing and there are no overriding legal grounds for the processing;

(d) personal data has been processed illegally;

(e) personal data must be deleted to comply with a legal obligation under Union law or the law of a Member State applicable to the provider;

(f) personal data were collected in connection with the offer of information society services referred to in Article 8(1).

The above does not apply if the processing is necessary for the establishment, exercise or defense of legal claims.

  1. The right to file a complaint with a supervisory authority

The user has the right to file a complaint with the supervisory authority, especially in the country in which he has his usual residence, in which he has his place of work or in which the violation allegedly occurred (in Slovenia, this is the Information Commissioner), if he believes that the processing of personal data in connection with it, it violates regulations on the protection of personal data.

The individual has the right to write to the provider's headquarters or by e-mail to the address info@asianamedical.si requests access to data relating to him. In the same way, he can exercise the right to limit processing, delete data and data portability.

  1. Exceptional disclosure of personal information

Data collected and processed by Asiana, trgovina in storitve d.o.o. will only be disclosed if the law on the protection of personal data so requires or in good faith that such action is necessary for proceedings before courts or other state authorities.

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