General business conditions of the online store

Last update: 22.01.2024.

We recommend that you read the business conditions before making a purchase in our online store. If you do not agree with the terms, please do not use the online store. By using the online store, you confirm your agreement to the terms of business.

The general conditions of the online store are drawn up in accordance with the CONSUMER PROTECTION ACT (ZVPOT) , based on the recommendations of the Chamber of Commerce and Industry and international codes for e-business.

The manager of the store is: the company Asiana doo, with business address Ulica gledališča BTC 2, 1000 Ljubljana, represented by director Dušan Zver.


Due to the introduction of tax offices and guarantees, we were forced to change the terms of payment. The buyer can pay for the ordered goods by proforma invoice by transfer to the seller's TRR. Delivery is within 2 working days after payment is received. Postage costs are paid directly to the Post Office upon delivery of the package.


The published prices are retail with VAT included, unless otherwise stated, and are valid upon payment to TRR. The prices are valid at the moment of placing the order and have no further validity. The listed prices are valid only in the online store and may differ from the prices in the sales warehouse. If there is a crossed out price next to the price, it is the price that was valid before the reduction according to the seller's valid price list.

Despite efforts to provide the most accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the product changes during the processing of the order, the seller will allow the buyer to withdraw from the purchase, and at the same time the seller will offer the buyer a solution that will be mutually satisfactory.


The online store allows the following payment methods:

  • Payment cards - Visa, MasterCard, Valu (Payment with payment cards is currently not possible.

Products will be delivered after receiving your payment to our business account.


Asserting a factual error

A material defect means that the product does not already meet the properties required for its normal use upon purchase, or does not meet other criteria for material defects, as defined by the Consumer Protection Act.

If the product has an actual defect, you have the right to:

1. Notify us of the error: You must properly notify us of the error no later than two months after its discovery.

2. Request rectification of the error: You can request the rectification of the material error free of charge or a refund of part of the payment in proportion to the actual error.

3. Product exchange or refund: You can also request an exchange of a product with an actual defect with a new flawless product or a full refund.

Error claim procedure:

• Deliver the product that you believe has an actual defect to us for inspection.

• Attach the completed Form for the return of goods.

• Send the product to the address: Asiana doo, Ulica gledališča BTC 2, 1000 Ljubljana. We do not accept ransom shipments.

Processing your request:

• If we find that the reported error is not objectionable, we will grant your request within eight days.

• If the defect is disputed, we will inform you within eight days and after the procedure is completed, we will return the product to you in its original condition or forward it to an authorized service center as agreed with you.


• All products in the EU, except food products, are subject to a 24-month warranty in accordance with European consumer protection legislation. The Guarantee Directive does not apply to food products, as these products are consumable in nature and usually have a fixed shelf life.


By registering in the online store and by agreeing to the general provisions, it is considered that you agree to your personal data being included in the list of registered users of the online store and that you agree to the use of your data in the manner and for the purposes described in continuation.


Asiana doo is committed to protecting the personal data you provide to us. In order to prevent unauthorized access to or disclosure of this data, maintain the accuracy of personal data and ensure its appropriate use, we use appropriate technical and organizational procedures to secure the data we collect.


The purpose of collecting, processing, storing and using personal data is: statistical processing, customer segmentation, processing of past purchasing behavior, sending offers, advertising material, magazines and invitations to events and for telephone, written and electronic surveys.

We store personal data in computer form. After the need to manage personal data ceases, or based on written cancellation by the user of the online store, the data is deleted or the data carriers are destroyed.


The users of personal data are the administrator, administrator of the online store. Questions about the confidentiality of your personal data, the method of collection and use of personal data or the desire for additional information will be answered by the person responsible for managing the data of registered users of the online store:

Mr. Dusan Zver

Phone: 041/667-926



The seller tries to provide accurate and up-to-date information about products, prices and terms of delivery. However, since the features, price and terms of delivery can change so quickly that the seller fails to correct the information on the website in time, the seller does not guarantee the accuracy of the information and does not accept liability for errors in the website content. Product photos are symbolic and do not guarantee the actual condition and features of a particular product.

The site also has user comments. The seller is not responsible for the content of comments, but reserves the right to remove a comment or part of a comment that is clearly untrue, misleading or offensive.

The seller reserves the right to change the terms of business at any time without prior notice.


The online store, all data, descriptions and images and graphics are protected by the Copyright Act and other copyright laws and regulations and may not be copied or used without prior written consent.

Trademarks and logos of recognized companies are owned by them.

If you did not find an answer to your question here, send it to us at: .


Asiana doo does its best to ensure that the information published on its website is up-to-date and correct. However, product features, delivery times or prices can change so quickly that we are unable to correct the information on the website. In such a case, we will notify the customer of the changes and allow him to withdraw from the contract or exchange the ordered item.


We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In the event of technical problems on the website, we reserve the right to cancel orders that were affected by the technical error. In case of cancellation of orders, we will notify you as soon as possible and inform you of further steps. You yourself must ensure adequate equipment protection (antivirus, etc.) before accessing and using the website. The buyer must ensure adequate security and confidentiality of the data used to register on the website (e-mail address, password).


The online store and all information on it, images of articles, graphic and video elements on the website are protected and may not be reproduced or used without prior written permission.


We comply with the applicable European legislation on consumer protection. Asiana doo does its best to fulfill its duty to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the customer can contact by phone or e-mail.

The complaint is submitted via the e-mail address . The appeal process is confidential. Within five working days, we will confirm receipt of the complaint, inform the customer how long it will take to process it and keep him informed throughout the process.

We are aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, we do our best to resolve any disputes amicably.

In the case of judicial settlement of disputes, the court of the consumer's permanent residence is competent.


The parties will try to resolve any disputes amicably, in such a way that the customer reports the complaint to the company's e-mail address or by phone, and the company will decide on the dispute within three working days. In the event that the parties cannot resolve the dispute amicably, they can initiate proceedings before the court.


In accordance with legal norms, the company Asiana doo does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute, which can be initiated by the consumer in accordance with the Act on out-of-court resolution of consumer disputes.

The company Asiana doo, as a provider of goods and services engaged in online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers via the online dispute resolution link.

The mentioned regulation comes from the Act on out-of-court resolution of consumer disputes, Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

Thank you for your purchase, we recommend you.

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